Part Time (22.5 hrs per week) – Fixed Term Contract (6 months) - High Wycombe

Salary - £37,999 - £42,632                    

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. 

Our University’s DRIVE values and are at the heart of all that we do.  We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.

The Resolutions Lead will reinforce the central processes related to student complaints, feedback and conduct at Buckinghamshire New University. They will support the Resolutions Manager in taking a lead role in the promotion and enhancement of culture in which the student voice is valued, where support of academic departments and professional services is enhanced to enable a positive student experience. The post holder will manage a wide variety of student caseloads, working to internal and external deadlines.

What we offer: 

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)  
• Hybrid working (dependant on business needs)
• training & development support opportunities  
• contributory pension scheme 
• discounted gym membership for our on-site gym  
• a range of staff discounts with major retailers. 

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.   

For further information about this role please contact Claire.ocallaghan@bnu.ac.uk

All applications are to be made in full and online. 

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.

Closing Date: 19^th January 2025

Interview Date:   w/c 27^th January 2025

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.  

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.