Registry Officer (Quality Assurance) (1636)
Registry Officer (Quality Assurance)
Full Time - Fixed Term Contract (Maternity Cover for six months) - High Wycombe
Salary - £33,232 - £36,924
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are seeking a dedicated Registry Officer temporarily to join our Quality Assurance team to cover maternity leave. The successful candidate will handle complex administrative duties and support Academic Schools and Partners in Quality Assurance activities. This role is crucial in maintaining and enhancing the quality culture within BNU, ensuring compliance with the University’s quality assurance standards and regulatory frameworks.
Key Responsibilities:
- Support the external examining process.
- Advise academic staff on appointment processes and paperwork.
- Maintain the University’s list of external examiners and track applications.
- General support to the team's wider activities.
What we offer:
- a generous holiday entitlement (30 days per annum (pro rata), plus bank holidays & closure days)
- Hybrid working (dependant on business needs)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.
Closing Date: 17 November 2024
Interview Date: W/C 25 November
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.
Job Description
JOB DESCRIPTION
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Job Title: Registry Officer (Quality Assurance) - Maternity Cover (six months)
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Faculty/Directorate: Academic Registry
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Grade: F |
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Location: High Wycombe
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Hours: Full Time |
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Responsible to: Senior Registry Officer (Quality Assurance)
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Responsible for: None
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Job Purpose: The postholder is responsible for undertaking a wide range of complex administrative duties and for providing support for Academic Schools and Partners in relation to Quality Assurance activities. They will work in partnership with a range of colleagues and stakeholders - including Academic Schools and the Directorates of Strategic Planning, Marketing and Student Recruitment, and Student Success - to deliver professional and adaptive quality assurance activities. They will support a ‘quality culture’ within BNU and help to ensure correct application and compliance with the University’s quality assurance standards, sector regulatory frameworks and registration requirements. They will document quality assurance activities with internal reporting and auditing of materials and will identify enhancements to existing processes. They will also identify and attend to the training needs of key stakeholders to ensure understanding of and compliance with requirements. The purpose of the job description is to indicate the general level of responsibility: the duties may vary from time to time without changing the general character or level of responsibility. The postholder will practice an inclusive approach and support building an inclusive university community where people can be themselves.
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Main Duties & Responsibilities of the role:
1. To plan, organise and deliver quality assurance processes, and develop a comprehensive understanding of such, to ensure accuracy and compliance with the University’s quality assurance framework. Key areas of expertise and responsibilities include:
- External Examining, including appointment, induction, training and reporting;
- End Point Assessment (EPA) for Degree Apprenticeship programmes;
- Organisation of programme approval, amendment, suspension and closure processes;
- External Accreditation and tracking of PSRB compliance;
- Organisation of annual programme monitoring and enhancement processes;
- Servicing of periodic subject review events;
- Servicing and updating of internal and external quality webpages / intranet content.
2. To maintain auditable records of allocated processes, identify good practice and areas for enhancement, and prepare annual reports as required.
3. To identify, evaluate, select and prepare supporting documentation and materials to underpin quality assurance processes and activities. Collate, manipulate, and analyse information and draw conclusions to support decision making.
4. To build and maintain effective working relationships with key staff in Academic Schools, other professional service areas, including where necessary with partner organisations, and Students’ Union representatives.
5. To reflect on and evaluate the operation of quality assurance processes and contribute to the Academic Registry in designing and developing new ideas, systems and techniques in relation to the delivery of the quality assurance remit, managing resources effectively around strategic responsibilities.
6. To be responsible for effective communication of changes with all stakeholders (students, staff and externals including partners, external examiners and sector bodies / PSRBs) through a variety of channels and media.
7. To respond to the sector’s move towards greater regulation and associated risk of non-compliance by monitoring outputs from the Office for Students (OfS), the Designated Quality Body (DQB), the Quality Assurance Agency (QAA), Advance HE and other relevant bodies (e.g. in relation to OfS Conditions of Registration, Subject Benchmark Statements, the Frameworks for Higher Education Qualifications [FHEQ], PSRB Standards of Proficiency, and the UK Quality Code), updating relevant processes as required to ensure continued alignment.
8. To provide specialist advice and guidance relating to quality assurance matters, resolving more complex problems or queries that have been escalated or referred, and making decisions without the need for management oversight, whilst maintaining service standards within a dynamic and changing environment.
9. To act as Secretary to panels, hearings, approval events, working groups and other ad hoc meetings as required.
10. To respond to relevant freedom of information and data subject access requests.
11. Additionally, the post holder will be expected to support the wider activities of the Academic Registry and University, including:
- Assisting with Registry-wide events, such as the University's Graduation Ceremonies or Enrolment/Registration etc, undertaking specific tasks as required.
- To be actively engaged with internal working groups and to proactively implement agreed process changes within the University.
- Adopting and demonstrating behaviours aligned to the University's values.
- To keep abreast of sector development and best practice and undertake CPD as relevant to the role
- There may be a requirement for these duties to be carried out across different sites within the University.
12. Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices
13. Such other duties temporarily or on a continuing basis, as may reasonably be required.
PERSON SPECIFICATION
A = Application T = Test I = Interview
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Education, Qualifications & Training |
Means of Testing |
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First degree or equivalent |
A |
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Knowledge & Experience |
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Delivering an excellent customer experience |
A/I |
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Experienced and accurate administrator with 2 years+ experience |
A/I |
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Experience of dealing with sensitive casework |
A/I |
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Experience of problem solving and decision making |
A/I |
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Knowledge of Higher Education systems, process and procedures in the UK |
A/I |
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Awareness of data protection, freedom of information and consumer rights legislation |
A/I |
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Skills |
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Digitally able and proficient in Microsoft tools |
A/I |
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Excellent interpersonal skills and the ability to develop effective working relationships at all levels across the organisation, and beyond |
A/I |
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Excellent written and oral communication skills including report writing |
A/I |
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Proven organisational and planning skills, and the ability to coach and advise others, within or outside own team |
A/I |
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Ability to work as part of a team |
A/I |
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Proactive and flexible attitude to work and the ability to use initiative in delivering service standards |
A/I |
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Proven ability of working well under pressure, to deadlines and with minimal supervision |
A/I |
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Good time management skills, with the ability to manage simultaneous projects to deadlines |
A/I |
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Methodical and accurate approach to work, including meticulous attention to detail |
A/I |
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Special Requirements |
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Willingness to work flexible hours as required during peak work times (eg Summer Board period) |
A/I |
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Willingness to work at any of the University’s campuses |
A/I |
BBF (Top 3 key behavioural categories most applicable to the role)
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Delivering Excellent Service: Making every contact count by providing the best quality service to our customers (Internal Customers, Students and all our Stakeholders). Building genuine and open long-term relationships in order to improve customer services. |
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Self |
Ensuring systems and processes are kept up to date. Resolving problems quickly in a courteous and purposeful manner. |
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Others |
Delivering consistent service standards. |
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University |
Advocating for and role modelling excellent service to your customers / students / stakeholders. |
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Embracing Change: Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles. |
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Self |
Demonstrating a willingness to do things differently. Making suggestions for improvement. |
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Others |
Seeking a diversity of perceptions. |
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University |
Embracing new technologies, techniques and working methods. |
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Achieving Results: Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done. |
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Self |
Planning and organising workloads to ensure that deadlines are met within resource constraints. Maintaining a high standard of work even when under pressure. |
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Others |
Taking time to celebrate successes. |
