Full Time - Atypical Contract (10 - 12 weeks from August)- High Wycombe

Salary -  £12.65 per hour                          

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. 

Our University’s DRIVE values and are at the heart of all that we do.  We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission.

We are seeking to employ 4 x Enrolment Support Agents, to join the Enrolment Support Service Desk and provide support to students during enrolment.  You will be part of the Academic Registry directorate, reporting to the Senior Registry Officer with a dotted reporting line to the Service Delivery Manager.

You will provide a pro-active, customer-focused first line support service to students and staff for all enrolment enquiries including but not limited to: guidance on the completion of the online enrolment form, user management and security (e.g. account creation); password management. You will also ensure that that all information is managed securely in accordance with university policies and information related legislation.  All processes need to be carried out in accordance with the established policies and procedures based on Information Technology Infrastructure Library (ITIL).

In support of these processes, you will update all tools used by the Service Desk in a timely and accurate manner. Service Desk performance is measured against SLAs and you will ensure that all contact to the Service Desk is logged, responded to and any issues resolved within the timeframes stipulated in the SLA.

You will act as the first escalation point for the team and customer and take ownership of the resolution of specific or complex incidents, requests and problems, invoking third party support as required. You will help identify and resolve underlying issues in accordance with the Problem Management process.

Please click here to see our wide range of benefits available for employees.

Please click here for our behavioural based interview question bank.

Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact Ganesan Ariaratnam at Ganesan.ariaratnam@bnu.ac.uk

All applications are to be made in full and online.

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion.  We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.

Please let us know if you require any adjustments or support during the recruitment process.   We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to the People Team on People@bnu.ac.uk. if you have any specific needs or if you would like more information on how we can support you.

We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

Closing Date: 23 July 2025

Interview Date: W/C 28 July 2025 

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

The ideal candidate would be a recent graduate looking for temporary work before obtaining graduate opportunity or graduate looking to work in Higher education and wishing to gain initial experience in a Higher Education setting.

Please note that this role cannot be offered to a current student at BNU due to GDPR.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.