Business Administrator Practice Learning Hub (1638)
Business Administrator Practice Learning Hub
Full Time - Permanent - Uxbridge
Salary - £25,433 - £28,081 + London Allowance £2,946.46
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
The post holder will provide administrative support for the Practice Learning Hub team. The Practice Learning Hub (PLH) leads the delivery of a centralised approach to the support and operational services of practice-learning in health and social care-related education and training. An important part of this role will involve the implementation of our new online practice assessment system (ePAD). Applicants should have good general education to GCSE standard and should be motivated, well organised and able to work independently and as part of a team. They should have excellent communication skills and proven ability to use Microsoft Office with database management. Experience of customer service and/or dealing with the public, administration skills and problem solving skills are essential for this role.
The purpose of the job description is to indicate the general level of responsibility: the duties may vary from time to time without changing their general character or level of responsibility. While working in a particular area of responsibility, the postholder should be prepared to provide support to other areas as and when required.
What we offer:
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact For further information about this role please contact Associate Professor Placements and Work-Based Learning, Helen Ayo-Ajayi on helen.ayo-ajayi@bucks.ac.uk or Hemali Trivedi Hemali.trivedi@buck.ac.uk
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.
Closing Date: 8 November 2024
Interview Date: 21 November 2024
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.
Job Description
JOB DESCRIPTION
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Job Title: Practice Learning Hub Administrator |
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Faculty/Directorate: Institute of Health and Social Care
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Grade: D |
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Location: Uxbridge Campus
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Hours: Full Time Fixed Term Contract |
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Responsible to: Associate Professor Placements and Work Based Learning
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Job Purpose:
To provide administrative support for the Practice learning Hub.
To lead in the implementation of the electronic practice learning assessment document (ePAD)
The post holder will be required to support the delivery of effective and efficient academic administration in the Practice learning Hub. They must be flexible and efficient in delivering support as required.
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Main Duties & Responsibilities of the role:
- To provide excellent placements administration within the Practice Learning Hub.
- To lead in the implementation of the ePAD for health and social care programmes. This will include onboarding learners onto the system, liaising with key stakeholders to develop and implement the ePAD system, resolving ePAD queries and providing ePAD guidance documentation for learners/partners and other key stakeholders.
- To produce quarterly reports in relation to the ePAD monitoring and reporting processes for the health and social care programmes.
- To organise learner mandatory training across health and social care programmes ensuring that all learners have been enrolled onto mandatory training and their records have been updated on the nPlace system for monitoring.
- To be the main point of contact for the Practice Learning Hub by answering and responding to all placements enquiries by telephone and email in a courteous and efficient manner and record on the universities systems and/or signpost to the relevant person/team when relevant.
- To respond to student queries with the aim of resolving where possible or signposting to the relevant person/team.
- Undertake office duties including filing, photocopying, collating data, uploading the information to placement systems such as In Place , working with databases and spreadsheets.
- Undertake general office reception duties dealing with enquiries in an efficient and courteous manner.
- Develop, maintain and co-ordinate the data input of healthcare students.
- To organise and prioritise own workload to ensure it is completed in the agreed timeframe and to the required standard.
- To support the team’s activities by undertaking reasonable duties that are within the scope of the level of the role as directed by their line manager or equivalent.
- To build effective working relationships with others to complete the duties assigned to the internship placement.
- To work effectively with Registry, Academics and students; and to be proactive in resolving queries related to students, resuming and withdrawing students.
- To have effective communication and maintain links with Business Partners, Clinical Managers, Supervisors / Assessors, Academic staff, Administrative staff and Students in relation to clinical placements via written correspondence, telephone, email or in person.
- Comply with the Data Protection Act 2018 and GDPR; Health and Safety; and Equality and Diversity
requirements and legislation in all working practices.
- To undertake any other reasonable duties deemed necessary by the Practice Learning lead or School Registrar (Practice Learning Hub), including assisting other administrative areas as required.
PERSON SPECIFICATION
A = Application T = Test I = Interview
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Education, Qualifications & Training |
Means of Testing |
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Good general education to GCSE standard |
A/I |
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Knowledge & Experience |
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Relevant administrative/secretarial experience |
A/I |
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Experience of working successfully in a team |
A/I |
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Experience of problem solving |
A/I |
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Awareness of Data Protection and confidentiality issues |
A/I |
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Experience of customer service or dealing with the public |
A/I |
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Knowledge of data protection & confidentiality |
A/I |
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Skills |
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Proven ability Microsoft Office and with database management |
I/T |
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Excellent written and verbal communication skills |
I/T |
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Excellent attention to detail |
I/T |
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Excellent telephone manner |
I/T |
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Good organisational skills |
I/T |
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Ability to prioritise tasks and work flexibly on own initiative |
I/T |
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Ability to work under pressure |
I/T |
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Ability to work as part of a team |
I/T |
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Bucks Behavioural Framework – Please insert the top 3 behaviours relevant to your role (information can be found on BEN – Bucks Behavioural Framework BBF) |
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Delivering Excellent Service |
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Working Together |
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Achieving Results |
