Admissions Officer - International (1668)
Admissions Officer - International
Full Time - Permanent - High Wycombe
Salary - £28,879 - £32,296
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
Reporting to the International Admissions Manager, this role will deliver the University’s international applicant service.
You will offer official and professional advice directly to applicants and their agents whilst ensuring quality and standards are maintained.
The core of the role involves making decisions on both undergraduate and postgraduate applications against set entry criteria, and for building / maintaining excellent working relationships with colleagues in academic areas.
The role holder will need to develop a detailed understanding of both international and UK qualifications and of UKVI and UCAS practice and regulation.
What we offer:
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependant on business needs)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact cristina.serrano@bnu.ac.uk
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.
Closing Date: 5 January 2024
Interview Date: W/C 13 January 2024
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.
Job Description
JOB DESCRIPTION
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Job Title: Admissions Officer - International
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Faculty/Directorate: Marketing & Student Recruitment
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Grade: E |
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Location: High Wycombe
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Hours: 37 |
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Responsible to: International Admissions Manager
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Job Purpose: To deliver a first class admissions service for the University’s applicants, offering official and professional advice directly to applicants, whilst ensuring quality and standards are maintained. The core of the role involves dealing with a wide range of applications to the University making decisions on both undergraduate and postgraduate applications against set entry criteria, and for building / maintaining excellent working relationships with colleagues in academic areas. The role holder will need to develop a detailed understanding of both international and UK qualifications (for undergraduate and postgraduate entry) and of UKVI and UCAS practice and regulation.
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Main Duties & Responsibilities of the role:
- To take responsibility for all aspects of the admissions process for the University’s international applicants.
- To action, throughout the Admissions process, all types of student applications, for example UCAS (University and Colleges Admissions Service) Direct, Pre-Registration Nursing, Postgraduate, Apprentice and partner/TNE applications, across all markets; home, EU and international providing clerical support as needed.
- To be responsible for the creation and accuracy of applicant and application records on the University’s Student Record System, including applicant details and offer information.
- To manage and maintain application routes for a portfolio of courses including course set up in UCAS and in the University’s direct application portal, process review and data transfer to the University’s Student Record System.
- To carry out fees assessments to ensure applicants are classified in the correct fee category.
- To develop a thorough understanding of UK and overseas qualifications, including English language qualifications, for entry to the University (undergraduate and postgraduate), and a working knowledge of issues around fraudulent applications, and to take responsibility for ensuring that all required checks are carried out as appropriate for the designated applicants.
- To be responsible for the scheduling and implementation of interviews and selection days where required through liaison with faculties and course leaders.
- To prepare documents required for interview, issue interview Invites, offer letters and any other necessary correspondence to applicants and stakeholders, as required.
- To deal with telephone enquiries, email, written enquiries and walk-ins from prospective applicants, offering detailed advice on application procedures and entry requirements.
- To represent the Admissions Team at open days, offering support, advice and detailed information regarding application procedures and standard offer information to both applicants and prospective applicants, as well as more broadly support the event delivery, often taking on team leader roles.
- To represent the Admissions Team on selected events such as Interview Days and Applicant Visit Days, providing administrative support to Faculties to ensure high levels of customer service to applicants.
- To liaise with all other faculties and departments, and to liaise effectively, and ensure familiarity, with, relevant external bodies and their policies and procedures such as UCAS, SPA, ECCTIS, QAA and the UKVI
- To perform any other duties that may be deemed necessary by the Head of Admissions or the directorate senior management team, some of which may include supporting wider projects within the Marketing and Student Recruitment Directorate.
- To take responsibility for all aspects of the admissions process for the designated academic school and to ensure an effective and productive working relationship with colleagues within that area.
- To make and format decisions for entry to undergraduate and postgraduate courses in line with agreed criteria ensuring that processing for applications takes place within the required timescales.
- To be responsible for guiding applicants through the admissions process and being able to confidently discuss Admissions Policy and Procedure with a wide range of stakeholders.
- When appropriate to make recommendations for the updating of processes and procedures as required to the International Admissions Manager/ Head of Admissions.
- To provide advice and guidance to colleagues within academic schools, the Marketing & Student Recruitment Directorate and other university staff as appropriate on all aspects of the admissions process.
- To work closely with the whole of the Student Recruitment & Admissions Office to ensure a consistent, effective and customer focussed service is offered to all enquirers and applicants and that all key information is provided at appropriate points.
PERSON SPECIFICATION
A = Application T = Test I = Interview
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Education, Qualifications & Training |
Means of Testing |
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Good general education |
A |
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Knowledge & Experience |
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Delivering an excellent customer experience |
A/I |
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Experience of working in a UK Higher Education establishment |
A/I |
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Experience of developing and ensuring adherence to procedures and processes |
A/I |
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Substantial administrative experience |
A/I |
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Experience of working independently and of dealing with conflicting demands and priorities |
A/I |
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Understanding of entry criteria, UK qualifications and their international equivalents |
A/I |
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Skills |
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Digitally able and proficient in Microsoft tools |
A/I |
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Excellent written and verbal communication skills, including relationship building and networking skills |
A/I |
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High level of attention to detail and confidentiality |
A |
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The ability to contribute to high performance customer focussed teams |
A/I |
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Excellent organisational and time management skills with the ability to work to deadlines |
A/I |
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Strong problem solving skills and a willingness to challenge conventional methods |
A/I |
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Good relationship building and influencing skills |
A/I |
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Special Requirements |
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Must be able to work overtime, including weekends during the clearing period and other key times in the year |
A |
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It will be necessary to schedule annual leave around key busy periods which generally arise during August/September |
A |
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Must be able to work cross campus between High Wycombe and Uxbridge |
A |
BBF (Top 3 key behavioural categories most applicable to the role)
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DYNAMIC We actively influence events, and seek opportunities to provide excellent services to our students, customers and colleagues. |
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VISIONARY We embrace change and are brave in taking calculated risks to support the growth of the University in the wider community. |
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RESPONSIBLE We take personal responsibility for our behaviour and deliver on our commitments to others and the University |
